Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Frequently Asked Questions
FAQ Topics

Mortgage arrears

Mortgage arrears refer to the situation where a borrower falls behind on their mortgage repayments, resulting in unpaid amounts owed to the lender. When a borrower fails to make timely mortgage payments as agreed in the loan agreement, it can lead to a range of consequences and a specific process that lenders typically follow. Here’s an overview:

  1. Late Payment: Initially, when a borrower misses a mortgage payment, it is considered a late payment. Lenders usually have a grace period during which a payment can be made without severe consequences, but it’s important to check the specific terms of the mortgage agreement.
  2. Arrears Notice: If the borrower continues to miss payments, the lender will send an arrears notice. This notice outlines the outstanding amount owed and requests the borrower to rectify the arrears within a specified timeframe, often 15 to 30 days.
  3. Communication and Support: Lenders will usually attempt to contact the borrower to discuss the arrears and understand the reasons for the payment difficulties. It is essential for borrowers to maintain open communication with their lender during this stage, as some lenders may offer alternative payment arrangements or financial counseling to help resolve the arrears.
  4. Arrears Management: If the borrower does not address the arrears or fails to reach an agreement with the lender, the lender may escalate the matter to their arrears management department. This department specializes in handling borrowers in financial difficulty and may explore various options to resolve the situation, such as restructuring the mortgage, extending the loan term, or deferring payments.
  5. Legal Action: If all attempts to resolve the arrears fail, the lender may proceed with legal action. This typically involves applying to the court for a possession order, which gives the lender the right to repossess the property if the borrower fails to meet the agreed terms or make satisfactory repayment arrangements.
  6. Repossession: In cases where the borrower continues to be unable to meet the mortgage obligations or fails to comply with a court order, the lender may proceed with repossession. This means taking ownership of the property and selling it to recover the outstanding debt.

It’s important to note that each lender may have slightly different procedures and timelines for managing arrears, and local laws and regulations may also impact the process. It is crucial for borrowers facing mortgage arrears to seek professional advice, such as consulting with a financial advisor or contacting organizations like Citizens Advice or Shelter, who can provide guidance and support in dealing with the situation.

Table of Contents